Microsoft reports progress as it works to recover email and other services in a global outage

Microsoft said progress is being made in bringing its popular workplace software back online as a global outage enters its second day, disrupting business communications, police emergency calls, court operations and AI tools.

The outage, which affected a wide range of Microsoft 365 services including Outlook, Teams and AI assistant Copilot, left many complaining they couldn’t access their emails.

Microsoft indicated that it was making some headway as it tried to restore services, in fresh updates posted Friday on social media.

“We’re seeing encouraging recovery progress, with service availability and email delivery performance improving across a growing portion of affected Microsoft 365 infrastructure,” the company said in its latest update, as some users started reporting that th...